Information about WebB@nking

System requirements

• Current versions of MS Internet Explorer or Netscape Communicator
• Internet service provider account
• Screen resolution of 1024 x 768
• Current version of » Acrobat Reader

Identification procedure

PIN/token procedure with GO-3 token (response-only procedure)

• Your personal identification number (PIN), which you need in order to log in, authorises you to use WebB@nking.
• You need a transaction number (TAN) to perform transactions. This six-digit number is generated dynamically and is valid for a limited period of time. You obtain a TAN by pressing a key on the GO-3 token.
• The token generates the dynamic TAN using a threefold data encryption system (3DES).

PIN/token procedure with Digipass 260 token (challenge-response procedure)

• Your personal identification number (PIN), which you need in order to log in, authorises you to use WebB@nking.
• Dynamic TAN provided by the Digipass 260 token:
  
  The token is activated by a four-digit, freely selectable hardware PIN. This PIN authorises you to use the token. If you enter an incorrect PIN five times, the token becomes blocked.
  
  WebB@nking initiates the process to authorise a transaction by sending you a six-digit request number. Enter this number into the token, which then calculates a dynamic seven-digit transaction number (TAN). Complete the process by entering this TAN, which is only valid for a limited period of time, into WebB@nking.

• The token generates the dynamic TAN using a threefold data encryption system (3DES).

PIN-Procedure without signature

• Your personal identification number (PIN) qualifies you to use WebB@nking. You will need the PIN for registration.
• The procedure is used only for access to provision of information. A transaction execution is not possible.

Instructions for first access

Activation:
When your access to WebB@nking has been set up, you will receive one letter containing your username and PIN (personal identification number) and another, separate letter containing your token, by using PIN/token procedure.

The PIN letter includes a confirmation of receipt slip. Please sign and return it back. By using PIN/token, please send it back only wehn you receive token. Your access to WebB@nking will be fully activated once you have returned the confirmation of receipt.

Login:
When you start WebB@nking, the login window appears.
Please enter your username and PIN from the PIN letter in the corresponding fields in the login form. The first time you log in you will immediately be asked for security reasons to set a new PIN. Please note that your new PIN must consist of no fewer than six characters and no more than 16, and may only contain the numbers 0 to 9 and letters A to Z. Your PIN is case-sensitive.

Changing your initial PIN:

PIN-Procedure without signature

With activation after receipt of the acknowledgment, you are requested to enter a new PIN after you had entered a PIN from your PIN notification letter.

Dynamic TAN provided by your GO-3 token for the response-only procedure

To change the startup PIN you need a TAN. Generate a six-digit dynamic TAN using the GO-3-token provided. Instructions for the use of the token are enclosed in the letter sent with your token. Enter the TAN in the relevant field on the login form and submit the order to change your initial PIN.

Note:
You will be requested to enter a TAN to authorise each payment order. This TAN will be generated on request by your token and can be used only once. For security reasons the TAN generated by your token changes after a pre-defined length of time (36 seconds).

Dynamic TAN provided by your Digipass 260 token for the challenge-response procedure

To change the startup PIN you need a TAN. Generate a seven-digit dynamic TAN using the Digipass-260-token provided. Follow the corresponding instructions in the token user manual to generate the TAN. Enter your hardware PIN to identify yourself to your token. If the PIN is correct, the token will ask you to enter the application number (“APPLI”) of the challenge-response procedure. Please enter “1”. Next, find the six-digit number that appears in the “Request Number” field of the application and enter it into the token. The token responds by displaying a seven-digit TAN. Enter this TAN in the relevant field on the login form and submit the order to change your initial PIN.

Note:
You will be requested to enter a TAN to authorise each payment order. This TAN will be generated on request by your token and can be used only once. For security reasons the TAN generated by your token changes after a pre-defined length of time (36 seconds).

Attention:

Your token’s clock is synchronised with our bank server during every transaction. If it has been more than three months since you last used your token, you may find that a time discrepancy has developed and that the TANs from your token are consequently not accepted. If this happens to you, please contact us.

Please refer to the text notes and help service within the application for further information.

Security

WebB@nking uses the latest HTML technology combined with the very strong 128-bit SSL encryption method for your security. This is a tried and tested way of protecting internet transactions.

Please also read and apply the security guidance notes included in your WebB@nking contract.

Data formats

WebB@nking allows you to transfer payment files generated by external systems to Helaba. Please bear in mind that in accordance with our contract and the Conditions for Data Transfer, we can accept payments for the National Clearing System only in the DTAUS format (128 byte/diskette format) and EU-regulated payments and Global Payment Services files only in the DTAZV format (128 byte/diskette format).